> ## Documentation Index > Fetch the complete documentation index at: https://docs.copyflock.com/llms.txt > Use this file to discover all available pages before exploring further. # Contact support > How to reach CopyFlock support, and what to include so we can help you quickly. Email us at [support@copyflock.com](mailto:support@copyflock.com). Before you write, check [Troubleshooting](/troubleshooting) and the [FAQ](/faq). Most questions are answered there. ## What to include To help us find the problem quickly, tell us: * **The email on your CopyFlock account.** Write from it if you can. * **The accounts involved**, by the names you gave them in the dashboard. * **When it happened**, with your time zone. * **What you expected and what happened instead.** For example: "The lead bought 2 NQ at 14:32 New York time, and the follower Apex 3 didn't copy." * **What the [logs](/dashboard/logs) show** for that trade, if anything. A screenshot helps. Never send us your broker passwords or API keys. We'll never ask for them. ## Billing and refunds For billing questions and refund requests, email [support@copyflock.com](mailto:support@copyflock.com) from the address on your account. See [Manage your subscription](/billing/manage-subscription#refunds). This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.