> ## Documentation Index
> Fetch the complete documentation index at: https://docs.copyflock.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fixes for the most common CopyFlock problems: trades that didn't copy, wrong sizes, accounts that won't connect and followers out of step with the lead.

Start with the [logs](/dashboard/logs). Most problems show up there with a reason.

## A follower didn't copy a trade

Check these in order:

<AccordionGroup>
  <Accordion title="The follower is paused" icon="pause">
    Open the follower on the **Accounts** page. If it shows **Paused**, you or [account protection](/settings/account-protection) paused it. Check its balance and limits, then click **Resume copying**.
  </Accordion>

  <Accordion title="The follower isn't connected" icon="plug-circle-xmark">
    If it shows **Disconnected**, **Stopped** or **Starting**, it couldn't copy. Wait a minute, or click **Restart**. See [Account status](/dashboard/managing-accounts#account-status).
  </Accordion>

  <Accordion title="The symbol is filtered out" icon="filter">
    Check the follower's [symbol filter](/settings/symbol-filter). The symbol may not be on its **Copy only these symbols** list, or may be on its exceptions list.
  </Accordion>

  <Accordion title="The trade had no stop loss or take profit" icon="shield">
    If **Skip trades without a stop loss** or **Skip trades without a take profit** is on, trades without them aren't copied. See [Order settings](/settings/orders).
  </Accordion>

  <Accordion title="The size rounded to zero" icon="calculator">
    Sizes under half a contract are skipped. With fixed risk sizing, a trade is skipped if 1 contract would risk more than your budget. Set **Min contracts** to 1 if the follower should always take part. See [Rounding](/settings/position-size#rounding).
  </Accordion>

  <Accordion title="The follower was restarting" icon="rotate">
    Lead trades placed while a follower restarts aren't copied late. This happens briefly after you save new settings or click **Restart**.
  </Accordion>

  <Accordion title="Your subscription isn't active" icon="credit-card">
    If your trial or subscription has ended or a payment failed, nothing copies. Check the **Billing** page.
  </Accordion>
</AccordionGroup>

## A follower traded the wrong size

Check, in this order:

1. **The free trial.** During the trial, every follower trades 1 contract. See [Free trial](/billing/free-trial).
2. **The sizing method and its number.** See [Position size](/settings/position-size).
3. **Symbol mapping.** A mapping's multiplier replaces the sizing method for that symbol. See [Symbol mapping](/settings/symbol-mapping).
4. **Min and max contracts.**
5. **Rounding.** Sizes round to whole contracts, which explains most small differences.

Equity ratio sizes also change as balances move.

## A follower is out of step with the lead

This usually happens after you change something on the follower by hand, or when the follower was offline while the lead traded.

* If the follower still holds a position the lead has closed, turn on [Position resync](/settings/orders#position-resync), or close it with [Close all positions](/dashboard/managing-accounts#close-all-positions).
* If you closed a follower's position by hand, it stays closed. It joins in again with the lead's next trade.

## A follower's price is different from the lead's

Each follower's order is sent after the lead fills, so fill prices can differ slightly, especially with market orders in fast markets. A [random delay](/settings/orders#random-delay) makes the difference bigger.

## An account won't connect

* **Tradovate:** see [Connect a Tradovate account](/connect/tradovate).
* **Rithmic:** see [If the connection fails](/connect/rithmic#if-the-connection-fails). If you changed your password, see [Update your Rithmic password](/connect/rithmic#update-your-rithmic-password).
* **TopstepX:** see [If the connection fails](/connect/topstepx#if-the-connection-fails).

## I can't add another account

If every seat is in use, switch to a bigger plan on the **Billing** page. See [Change your plan](/billing/manage-subscription#change-your-plan). During the trial, you can use 2 accounts; click **Upgrade to paid now** to unlock your plan's accounts.

You can't add a follower until you've added a lead.

## Still stuck?

[Contact support](/support). Tell us the account names involved, roughly when it happened, and what you expected to see.


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