Email us at [email protected].
Before you write, check Troubleshooting and the FAQ. Most questions are answered there.
What to include
To help us find the problem quickly, tell us:
- The email on your CopyFlock account. Write from it if you can.
- The accounts involved, by the names you gave them in the dashboard.
- When it happened, with your time zone.
- What you expected and what happened instead. For example: “The lead bought 2 NQ at 14:32 New York time, and the follower Apex 3 didn’t copy.”
- What the logs show for that trade, if anything. A screenshot helps.
Never send us your broker passwords or API keys. We’ll never ask for them.
Billing and refunds
For billing questions and refund requests, email [email protected] from the address on your account. See Manage your subscription. 
