A follower didn’t copy a trade
Check these in order:The follower is paused
The follower is paused
Open the follower on the Accounts page. If it shows Paused, you or account protection paused it. Check its balance and limits, then click Resume copying.
The follower isn't connected
The follower isn't connected
If it shows Disconnected, Stopped or Starting, it couldn’t copy. Wait a minute, or click Restart. See Account status.
The symbol is filtered out
The symbol is filtered out
Check the follower’s symbol filter. The symbol may not be on its Copy only these symbols list, or may be on its exceptions list.
The trade had no stop loss or take profit
The trade had no stop loss or take profit
If Skip trades without a stop loss or Skip trades without a take profit is on, trades without them aren’t copied. See Order settings.
The size rounded to zero
The size rounded to zero
Sizes under half a contract are skipped. With fixed risk sizing, a trade is skipped if 1 contract would risk more than your budget. Set Min contracts to 1 if the follower should always take part. See Rounding.
The follower was restarting
The follower was restarting
Lead trades placed while a follower restarts aren’t copied late. This happens briefly after you save new settings or click Restart.
Your subscription isn't active
Your subscription isn't active
If your trial or subscription has ended or a payment failed, nothing copies. Check the Billing page.
A follower traded the wrong size
Check, in this order:- The free trial. During the trial, every follower trades 1 contract. See Free trial.
- The sizing method and its number. See Position size.
- Symbol mapping. A mapping’s multiplier replaces the sizing method for that symbol. See Symbol mapping.
- Min and max contracts.
- Rounding. Sizes round to whole contracts, which explains most small differences.
A follower is out of step with the lead
This usually happens after you change something on the follower by hand, or when the follower was offline while the lead traded.- If the follower still holds a position the lead has closed, turn on Position resync, or close it with Close all positions.
- If you closed a follower’s position by hand, it stays closed. It joins in again with the lead’s next trade.
A follower’s price is different from the lead’s
Each follower’s order is sent after the lead fills, so fill prices can differ slightly, especially with market orders in fast markets. A random delay makes the difference bigger.An account won’t connect
- Tradovate: see Connect a Tradovate account.
- Rithmic: see If the connection fails. If you changed your password, see Update your Rithmic password.
- TopstepX: see If the connection fails.